Services
As a highly reputable security provider operating nationwide, Ultimate Security Services Group Ltd has been delivering comprehensive security solutions to retailers since 2008.
The significance of security cannot be understated for any retail business, whether it’s a small boutique, a department store, or a large supermarket. Retailers face substantial threats, from shoplifting and stock damage to antisocial behavior and even organized crime.
With our unparalleled cross-sector knowledge and expertly trained security personnel, we are equipped to handle a wide range of security incidents and threats, ensuring the safety of your staff, premises, and assets.
For a security company that is motivated, dedicated, and customer-focused, offering a prompt and effective response to security breaches, choose Ultimate Security Services Group Ltd.
We encourage our security personnel to employ the ASCONE method while working in retail, which stands for Approach, Select, Conceal, Observe, Non-payment, and Exit.
Our organization is comprised of a team of talented, dedicated, and passionate individuals who take pleasure in collaborating with companies and individuals who share the same values. We are committed to achieving the highest standards, with a focus on world-class service, clear communication, commercial awareness, healthy work strategies, technical expertise, quality procedures and management, reliability, skilled staff, and a professional attitude.
Ultimate Security Services Group Ltd boasts a team of dedicated retail security guards with extensive experience in the industry, having worked with leading supermarkets and prominent retailers.
Our retail security staff act as the vigilant eyes and ears on your shop floor, serving as a visual deterrent to enhance the perception that your store is well-protected. In the event of shoplifting or any other suspicious activities, you can be confident that the situation will be promptly and efficiently addressed, minimizing disruption to your customers and your retail business.
We also offer dual-role responsibilities, including fire safety and first aid, to maintain a safe environment and secure your stock.
Given the unique challenges posed by our clients, our security guards are well-prepared to deal with the complexities associated with retail sites. They maintain a friendly approach while remaining vigilant to protect staff and customers.
To ensure the quality and integrity of our service, we guarantee that all our security officers:
- Hold valid SIA licenses
- Are fully trained and vetted according to BS 7858 standards
- Undergo DBS checks
- Complete communication, literacy, and numeracy tests
- Carry ID badges
- Wear full, easily identifiable security uniforms
- Participate in a comprehensive training program
We are committed to providing exceptional customer service, along with top-notch security. Our security officers:
- Greet visitors to the premises in a friendly and courteous manner
- Execute their duties professionally and courteously
- Use moderate language that is neither defamatory nor abusive when dealing with the public and colleagues
Our security officer is responsible for:
- Safeguarding premises against unauthorized access, occupation, disorder, or damage
- Protecting property from destruction, damage, or theft
- Guarding people against assault or other injuries caused by the unlawful conduct of others
Security officers are also seen as part of the broader community that protects people. They may ask individuals to leave a client’s property if those individuals have no right or reason to be there, break the law, breach site rules or conditions, or exhibit unacceptable behavior.
Our security officers operate as private members of the public and do not possess the legal or statutory authority to search any person, vehicle, or building without permission. Therefore, it is of utmost importance that they obtain consent from anyone they wish to search in advance. Conducting searches without the necessary consent may result in legal consequences, including criminal proceedings for assault, civil actions, and compromised criminal cases.
Retail Store Detectives:
Understanding that you do not have the time to monitor every customer entering your store, our professional and discreet store detectives can assume this responsibility. They seamlessly integrate into your store environment to act as the essential eyes and ears of your business.
In the event of an incident, our personnel are trained to handle conflicts professionally and discreetly, without drawing unnecessary attention to your store. They can liaise with the police, take statements, conduct interviews, and investigate suspicious activities.
For elevated security, choose our retail store detectives to safeguard your stock and staff, ensuring the highest level of protection.
Guard Patrol Monitoring System:
We also offer our unique Guard Patrol Monitoring System to ensure that guards are actively patrolling areas of potential risk in your store. Security officers scan electronic tags placed in “hot spot” areas, sending reports to the control room. This data is available for your reference when investigating areas of concern.
Please feel free to get in touch with our team for further information.
Please call us on 00447931051511 or email us on info@ultimatessg.com
Get A Quote
Our Services
